Privacy Policy

Why do we collect Personal Information?

Information provided to us is used only for billing/administration, personalisation of customer’s garments and keeping you up to date by e-mail with new products with an opt out policy at any point. We aim to respect your data and keep it safe. We do not sell or share your personal details with third parties for them to use for marketing purposes.

What information do we store?

See the information we collect below:

  • Name
  • E-mail
  • Billing address
  • Delivery address.

We also ask for your phone number as this is helpful if we need to get in touch about an order, but this is optional.

Customer’s details listed above are entered into a fully encrypted online accounting platform protected by multi layered password protection.

How do we collect information?

Information entered into our websites for obtaining a quote or placing an order are done so using online platforms which are GDPR compliant

Personalisation of Garments.

All data collected for the personalisation of garments is stored in the cloud managed by Google and secured using multi layered password protection. Any orders that are printed off with names are either returned to the customer or shredded after use. Packing slips and invoices are also returned to the customer with their order.

Orders with personalised names that are stored in the cloud are kept for no longer than 12 months.

It is the responsibility of the person that places the order to have full permission to use the personalised names prior to placing the order with us for personalised garments.

When displaying examples of our work all names are obscured in order to protect their privacy.

Marketing and Communication.

Occasionally we will e-mail a newsletter showing new products/ services that we think you may be interested in after making a purchase from us. We provide the opportunity for you to opt out at any point and your details will be removed immediately.

Under certain circumstances, by law you have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.  You can also withdraw your consent, where this is the basis for our processing your data (without affecting the lawfulness of our previous processing based on consent).
  • Request the transfer of your personal data to another party.

Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply.

Data Retention

Information collected for the purpose of personalising garments will be kept for no longer than 12 months.

Unless you contact us to remove your data from our records we will retain it in our account system on the understanding you may wish to order from us again in the future.

You have the right to ask for a copy of the information we hold about you and the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You can contact us [email protected] to discuss this.

If you have any further questions about how we store your data please feel free to e-mail us [email protected]

Third party websites

Some of the information we collect use third party websites that are fully GDPR compliant. We accept no responsibility for any loss of data in relation to these companies. 

This privacy policy was updated on the 21th of May 2018. 

Cookies In Use on This Site

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Remembering your search settings
  • Remembering if you have accepted our terms and conditions
  • Showing you which pages you have recently visited

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

  • AddThis – Privacy Policy provide us with lots of sharing buttons all in one neat package

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.